All applicants, regardless of their response to the current immigration status question
The Lead Disposition pop-up now captures basic details and has an option to add notes for both new and existing leads
You can now see your List Size against each campaign. This can be viewed on the Campaign Window
Agents can schedule a callback, and the system will set a reminder for the scheduled call
You can do an advanced search on the Sales Person field by searching their name
Click on any section or sub-section within the application to make edits
The Unwinding SEP, effective from March 31, 2023, through July 31, 2024, is specifically designed for individuals and families
While entering new lead/customer information, the system will promptly notify you if there are any exact matches found in our database based on the Full Name, Date of Birth, Email ID, or Phone Number
CMS has reported a high rate of DMIs. BrokerEngage ACA dashboard lists your consumers
UHC dental plans provide you with comprehensive coverage that can manage dental care costs.
To help admins categorize each campaign a new dropdown filter "Campaign Type"
While creating the Predictive Dialer Campaign you can use the “Call Retry Management” feature to set the number of retries and the duration to wait before making the next attempt
A new feature has been introduced to save your preferences while choosing the call group you want to be a part of
All phone numbers are validated in the EDE flow
The Written Income Explanation form (English and Spanish) is now available as a downloadable
To improve agent usability, we made the following changes to our ACA dashboard UI
The new notification feature on BrokerEngage sends automated email reminders to your customers 15 days, 5 days, and the day before the deadline to make sure they send in follow-up documents on time.
The new feature on BrokerEngage will send you an automated email notification every week with a reminder to make sure you meet your clients' deadlines for follow-up on documents.
Attaching proposal documents in the emails to customers is now the default setting on the shopping cart and the quotes page.
In-network providers and covered drugs list are now available.
A new color-coded payment status column has been added to the ACA dashboard. You can now view your active ACA consumer document and payment statuses in one place
We have added a notification text to your profile page, next to the "Unlink my Account" button to ensure that your account is always up to date
We have added a final disclosure consent question at the point of sale that requests permission from the customer to generate a proof of income document.
BrokerEngage has set up an MFA notification to remind the agents to re-link BrokerEngage with CMS. This is to ensure MFA is active to access marketplace applications.
To easily identify 'easy pricing plans' we have added new filters to the Plan Presentation page.
Changes have been made to the auto-renewal consent script to ensure the customer understands that their health insurance plan will be automatically renewed and that they will continue to receive coverage without any additional action.
CMS has instructed that web-brokers should be providing consumers with complete information regarding Federally-facilitated Exchanges and QHPs offered through the Federally-facilitated Exchanges on the plan tile specifically for plans with both health and drug deductibles
We have introduced a new Doctors/Providers and Drugs/Rx button to add Doctors/providers and Drugs. When you click on the button a pane will appear on the right to add doctors and drugs. If you provide any Doctors/Providers or Drugs/Rx information,
To enhance your shopping experience we have added new sorting options to the Health Plan Listing.
CMS has introduced Standard Plan Options for 2023 which allows consumers to access new plan options. You can view these plans with the Easy Pricing Tag on the Plan presentation page.
During the application process you now have to collect communication preferences from your consumers to provide them with more communication options.
Agents and brokers must enter SSNs for all customers who have them. Agents or brokers who fail to collect SSNs from their customers may be subject to compliance actions for failing to provide accurate information to the Marketplace.
Introducing “Past Due Tasks” on the Tasks Management screen. The “My Tasks” screen allows you to toggle between Today’s Tasks, Upcoming Tasks and Past Due Tasks. This will help organize your work day effectively
The carrier statement mapper provides a new interface for easily uploading carrier statements in CustomerEngage. This feature eliminates the need to separate the carrier statements by various product categories/LOBs or by year.
Virginia state will be introducing a state-run health insurance exchange,
The Centers for Medicare & Medicaid Services (CMS) denied the approval for Georgia.
UHC Vision Plans help you cover and budget for ongoing vision care expenses like routine eye exams
Ancillary insurance provides coverage for services and expenses not covered by primary insurance policies.
The Families First Coronavirus Response Act (FFCRA) was enacted on March 18th 2020, in response to the COVID-19 pandemic. It included provisions to help individuals maintain their Medicaid coverage without renewing their eligibility every few months. However, the FFCRA was only a temporary measure and did not provide permanent changes to Medicaid eligibility rules
benefitalign®, a leading cloud-based technology solution provider for health insurance exchanges and benefits administration, announced today that it has been approved by the Center for Medicare & Medicaid Services (CMS) to offer Phase 3 Enhanced Direct Enrollment (EDE) technology to issuers, agents/brokers, and consumers that enables a seamless shopping and enrollment experience for Affordable Care Act (ACA) Marketplace plans.