Customer 360 - Access all customer data from a single location. Service representatives can instantly view a client’s history during active calls routed through the integrated dialer. This includes everything from the basic contact info to the details of all quotes and active policies such as census, notes, communication log and the history and status of service tickets.
Support Ticket Management - Create support tickets to track the quality of interactions with customers and get insights that help you enhance your customer-service experience.
Task Management - Empower your teams to improve their productivity and efficiency with task management. Create, track and delegate everyday tasks and set deadlines for critical customer-service tasks.